FAQs

Yes - each reservation includes free parking for one vehicle. For additional details, please contact us directly.

Check-in begins at 3 PM, and check-out is by 11 AM. We offer a convenient self-check-in process using a smart lock with a unique keyless entry code, which will be sent prior to your arrival.

Early check-in and late check-out may be possible upon request, but are subject to availability and cannot be guaranteed. This depends on whether other guests are arriving or departing on the same day. Please contact us ahead of time to check availability.

We can accommodate early luggage drop-off prior to check-in, please reach out in advance to make arrangements. However, we do not offer luggage storage after check-out. If needed, we can recommend local luggage storage services for your convenience.

The property is ideally located at 78 Spring St, just two and a half blocks from the vibrant shopping, dining, and nightlife of Upper King Street. To explore other areas of the city, you can easily walk, use the free DASH shuttle, use ride-share services like Uber or Lyft, or rent a pedicab.

The property, located at 78 Spring St, is just 0.6 miles from the College of Charleston. It’s a quick 3-minute drive or a short walk, making it conveniently accessible to the campus.

A 50% deposit will be charged to your credit card at the time of booking. The remaining balance will be automatically charged to the card on file 60 days prior to check-in. For reservations made within 60 days of check-in, the full amount will be charged at the time of booking. We accept major credit cards only; cash and checks are not accepted.

If you cancel within 48 hours of booking, your deposit is 100% refundable. After 48 hours, the deposit becomes non-refundable. If you cancel within 60 days of check-in, no refund will be given and the full cost of the reservation will be charged.

In the event of a hurricane or severe weather conditions, we follow local guidelines and government advisories. If a mandatory evacuation is issued, we will offer a full refund for any nights affected by the evacuation. If you choose to cancel due to a hurricane warning or inclement weather, please refer to our cancellation policy for any applicable charges. We recommend purchasing travel insurance to cover unforeseen weather-related issues.

No - pets and emotional support animals are not permitted. However, certified service dogs specifically trained to assist individuals with disabilities are welcome.

We appreciate your service, but unfortunately, we are unable to offer a discount on the rate. We always provide our best pricing upfront, so we are unable to offer further discounts.