FAQs

Premium accommodations for your next visit to Charleston

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Azaleas

Is parking available at the property?

Yes - each reservation includes free parking for one vehicle. For additional details, please contact us directly.

Azaleas

What is the check-in and check-out process?

Check-in begins at 3 PM, and check-out is by 11 AM. We offer a convenient self-check-in process using a smart lock with a unique keyless entry code, which will be sent prior to your arrival.

Azaleas

Is early check-in or late check-out available?

Early check-in and late check-out may be possible upon request, but are subject to availability and cannot be guaranteed. This depends on whether other guests are arriving or departing on the same day. Please contact us ahead of time to check availability.

Azaleas

Is luggage storage available at the property?

We can accommodate early luggage drop-off prior to check-in, please reach out in advance to make arrangements. However, we do not offer luggage storage after check-out. If needed, we can recommend local luggage storage services for your convenience.

Azaleas

How far is the property from King St?

The property is ideally located at 78 Spring St, just two and a half blocks from the vibrant shopping, dining, and nightlife of Upper King Street. To explore other areas of the city, you can easily walk, use the free DASH shuttle, use ride-share services like Uber or Lyft, or rent a pedicab.

Azaleas

How far is the property from the College of Charleston?

The property, located at 78 Spring St, is just 0.6 miles from the College of Charleston. It’s a quick 3-minute drive or a short walk, making it conveniently accessible to the campus.

Azaleas

How is payment handled for the reservation?

A 50% deposit will be charged to your credit card at the time of booking. The remaining balance will be automatically charged to the card on file 60 days prior to check-in. For reservations made within 60 days of check-in, the full amount will be charged at the time of booking. We accept major credit cards only; cash and checks are not accepted.

Azaleas

What is the cancellation policy?

If you cancel within 48 hours of booking, your deposit is 100% refundable. After 48 hours, the deposit becomes non-refundable. If you cancel within 60 days of check-in, no refund will be given and the full cost of the reservation will be charged.

Azaleas

What is the hurricane policy for the property?

In the event of a hurricane or severe weather conditions, we follow local guidelines and government advisories. If a mandatory evacuation is issued, we will offer a full refund for any nights affected by the evacuation. If you choose to cancel due to a hurricane warning or inclement weather, please refer to our cancellation policy for any applicable charges. We recommend purchasing travel insurance to cover unforeseen weather-related issues.

Azaleas

Are pets allowed at the property?

No - pets and emotional support animals are not permitted. However, certified service dogs specifically trained to assist individuals with disabilities are welcome.

Azaleas

Do you offer military discounts?

We appreciate your service, but unfortunately, we are unable to offer a discount on the rate. We always provide our best pricing upfront, so we are unable to offer further discounts.

Tremendous accommodations! Would highly recommend and will stay again!

Azaleas John

John

This was a great place. Super clean and stylish. And we loved the location near amazing restaurants and walkable to King Street.

Azaleas Amy

Amy

Love the place! Walking distance to everything. The host were so responsive!

Azaleas Jason

Jason

This place was perfect! Beautiful, clean and convenient! We really enjoyed our stay and everything was so easy! Would love to come back!!

Azaleas Betty

Betty

Great stay close to King Street! Had everything we needed.

Azaleas Rohit

Rohit

I would absolutely stay here again! Walkable to everything in town, beautifully decorated, had everything we could need. Hosts were very responsive and gave clear instructions.

Azaleas Erin

Erin

We enjoyed our stay here. The house is well appointed and clean. The bedrooms are even more inviting than the photos portray.

Azaleas Anna

Anna

Great stay in Charleston. Close to all the bars, restaurants, and shopping.

Azaleas Julia

Julia